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No hot water was the call, one of my favorite customers. Try to light the heater, it is determined that the burner assembly needs to be replaced. Get the numbers off plate, call into local supplier, go down to pick up part- completely wrong! Call the water heater co. they set things straight. No one locally has part; go on line- there it is! 2 or 3 days promised; actual time 8 days! No hot water for 10 days! This is not progress in my estimation, apologies were made... There is now trepidation for any future part ordering endeavors.
Thanks,JJ
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